It's Time We Broke Up...

I've decided to break up with my bank.  "The Listening, Caring Financial Partner" is how Equity Bank touts itself and frankly, I can't believe how these idiots are able to post positive comps every year!  My issues with Equity are that they make the customer really work to put money into their bank.  I first signed up with Equity because my employer pays our salaries through the bank so of course I was left with no choice but to open an account.  To open an account, you need someone to introduce you, as in vouch for you (If you don't have any friends to do that sorry for you, you can use the under mattress banking system).  Then, if you need an ATM/Visa Card,  Check Books etc you wait until they send a text you for pickup at the branch where you opened the account.  That's fine with me but, it's the process after that I have a problem with.  When you get to the bank, there are a million people in the banking hall.  You make the line to collect your card, then once you are done you make another line where they give you your PIN number in one of those perforated secret envelopes.  At each of these lines, they have a humongous ledger book that you have to sign.  This thing is so big that they have to switch it on its side so that it can fit on their desks (remember what was used before computers?).  Anyway, so say then that you have some other business to do at the bank, you need to make a line for each item because the tellers are only trained for their ONE duty. Can we say inefficiency?  Why can't they just cross-train their tellers so that if you make the one line, you can get all your banking issues sorted at the one window?